1 online resource (viii, 726 pages) :
This unique book is the definitive resource for anyoneworking towards, or considering, any level of NVQ or SVQin Management, Operational Management or StrategicManagement. As well as forming a comprehensive manual ofbest practice for all managers in its own right, sevencomprehensive sections provide all the information neededfor each unit of every NVQ in Management
Trade
Includes bibliographical references
Contents; Acknowledgements; The author; Introduction; About the book; Business management training; Icons; National Vocational Qualifications; Part 1: Managing your own performance; chapter one: Planning your personal development; chapter two: Making the most of your time; chapter three: Getting the message; Part 2: The right people; chapter four: Recruiting and selecting staff; chapter five: Keeping within the law; chapter six: Developing your people; Part3: Managing others; chapter seven: Leading and motivating staff; chapter eight: Delegating and appraising staff
chapter nine: Conflict, disciplinary and grievance proceduresPart 4: Hitting the mark; chapter ten: Reviewing the current position; chapter eleven: Caring for your customers; chapter twelve: Implementing quality; chapter thirteen: Managing quality; Part 5: Getting things done; chapter fourteen: Planning and managing your projects; chapter fifteen: Managing and participating in meetings; chapter sixteen: You and your team; chapter seventeen: Supplie

Julie Lewthwaite

London: Thorogood: Hawksmere

United Kingdom and Ireland, United Kingdom

London, ©2000

London, 2004

March 2000

2000-03

Provides everything you need to compile a portfolio of evidence and achieve any level of management NVQ or SVQ. This text provides an introduction to NVQs and explains all the relevant management techniques and principles in a clear, practical style, structured around the national standards.

2023-06-28