This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today's technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well.
This handbook addresses:
Historical perspectives relating to the continued improvement of specific aspects of quality management
Key principles, concepts, and terminology
Benefits associated with the application of key concepts and quality management principles
Best practices describing recognized approaches for good quality management
Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail
Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. About the Editors
Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. Douglas C. Wood is President of DC Wood Consulting, LLC and instructor for ASQ. He is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, and an ASQ Certified Quality Auditor.|This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today's technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well.
This handbook addresses:
Historical perspectives relating to the continued improvement of specific aspects of quality management
Key principles, concepts, and terminology
Benefits associated with the application of key concepts and quality management principles
Best practices describing recognized approaches for good quality management
Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail
Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. About the Editors
Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. Douglas C....

lgli/The ASQ Certified Manager of QualityOrganizational Excellence Ha_9781951058067.pdf

lgrsnf/The ASQ Certified Manager of QualityOrganizational Excellence Ha_9781951058067.pdf

zlib/Education Studies & Teaching/Studying & Test Preparation/Douglas C. Wood, Sandra L. Furterer, (eds.)/The ASQ certified manager of quality/organizational excellence handbook_16674052.pdf

Douglas C Wood; Sandra L Furterer; Bill Craddock

Douglas C. Wood, Sandra L. Furterer, (eds.)

Sandra L. Furterer And Douglas C. Wood

Wood, Douglas C.; Furterer, Sandra L.

ASQExcellence

Lightning Source Inc. (Tier 3), [N.p.], 2021

Fifth edition, Milwaukee, Wisconsin, 2021

Fifth edition, Milwaukee, Wisconsin, 2020

United States, United States of America

5TH ED, MILWAUKEE, 2021

lg3045859

{"edition":"5","isbns":["1951058070","1951058089","195223607X","1952236088","9781951058074","9781951058081","9781952236075","9781952236082"]}

"This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to align with the 2014 Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BoK). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications"-- Provided by publisher

Contents
List of Figures and Tables
Preface to the Fifth Edition
Acknowledgments
Introduction
Part I. Leadership
Chapter 1: A. Organizational Structures
Chapter 2: B. Leadership Challenges
Chapter 3: C. Teams and Team Processes
Chapter 4: D. ASQ Code of Ethics
Part II. Strategic Plan Development and Deployment
Chapter 5: A. Strategic Planning Models
Chapter 6: B. Business Environment Analysis
Chapter 7: C. Strategic Plan Deployment
Part III. Management Elements and Methods
Chapter 8: A. Management Skills and Abilities
Chapter 9: B. Communication Skills and Abilities
Chapter 10: C. Project Management
Chapter 11: D. Quality System
Chapter 12: E. Quality Models and Theories
Part IV. Quality Management Tools
Chapter 13: A. Problem-Solving Tools
Chapter 14: B. Process Management
Chapter 15: C. Measurement: Assessment and Metrics
Part V. Customer-Focused Organizations
Chapter 16. A. Customer Identification and Segmentation
Chapter 17: B. Customer Relationship Management
Part VI. Supply Chain Management
Chapter 18: Supply Chain Management
Part VII. Training and Development
Chapter 19: Training and Development
Chapter 20: The Certified Manager of Quality/Organizational Excellence Body of Knowledge
Appendix A References
Appendix B Glossary and Acronyms
Index

2021-07-03