Emphasizes The Organizational Responsibilities And People Skills That Supervisors, Department Heads, Assistant Directors, And Directors Acknowledge When They Say I Wish They Had Taught Me That In Library School. The Authors Have Drawn On Their Own Management Experiences To Provide Practical Advice Rooted In Research. Understanding The Context -- Exploring The External Operating Environment -- Changing Views About Management -- The Context Of Change 1960- -- Collaboration -- Competition -- Accountability -- Futures -- Settling Into A New Management Post -- Starting From The Top -- A Key Career Step -- The Role Of The Middle Manager -- Preparing For The New Role -- Making A Good Impression -- Natural Reactions -- Recognize Signs Of Roadblocks -- Analyzing The Internal Operating Environment -- Organizational Culture -- Organizational Climate -- Local Practices -- Improving The Organizational Culture And Climate -- The Process Of Change -- Managing Change -- Assessing The Possibilities For Change -- Creating The Vision -- Values, Morals, And Ethics -- Understanding The Responsibilities -- Managing The Organizational Responsibilities -- Managerial Roles -- Roles, Responsibility, Accountability, And Trust -- The Collaborative Working Environment -- Decision-making -- Planning -- Leadership For Twenty-first Century Managers -- Negotiation Skills -- Project Management -- Managing Oneself -- Mastering The Communication Responsibilities -- Effective Communication -- Communication Groups -- Communicating With Users -- Selecting The Correct Channel And Mode -- Listening-the Key To Effective Communication -- Formal Presentations -- Key Points For Effective Communication -- Managing Conflict -- Ethics And Communication -- Assuming The Control Responsibilities -- Money, Budgets, And Planning -- Some Budget/fiscal Basics. G. Edward Evans And Patricia Layzell Ward. Includes Bibliographical References And Indexes.

Beyond the Basics: A Management Guide for Library and Information Professionals

Effective library management : a guide

Evans, G. Edward, 1937-; Layzell Ward, Patricia

G. Edward Evans and Patricia Layzell Ward

New York: Neal-Schuman Publishers

United States, United States of America

FR, 2003

1, 2003

Includes bibliographical references and indexes.

Preface ; Acknowledgments ; Part I: Understanding the Context; 1: Exploring the External Operating Environment 3; Changing Views About Management; The Context of Change 1960 ; Collaboration ; Competition ; Accountability ; Futures ; References ; 2: Settling into a New Management Post ; Starting from the Top ; A Key Career Step ; The Role of the Middle Manager ; Preparing for the New Role ; Making a Good Impression ; Natural Reactions ; Recognize Signs of Roadblocks ; References ; 3: Analyzing the Internal Operating Environment ; Organizational Culture ; Organizational Climate ; Local Practices ; Improving the Organizational Culture and Climate; The Process of Change ; Managing Change ; Assessing the Possibilities for Change ; Creating the Vision ; Values, Morals, and Ethics ; References ; Part II: Understanding the Responsibilities; 4: Managing the Organizational Responsibilities 95; Managerial Roles ; Roles, Responsibility, Accountability, and Trust 98; The Collaborative Working Environment 99; Decision-Making ; Planning ; Leadership for Twenty-first Century Managers 111; Negotiation Skills ; Project Management ; Managing Oneself ; References ; 5: Mastering the Communication Responsibilities ; Effective Communication ; Communication Groups ; Communicating With Users ; Selecting the Correct Channel and Mode 143 ; Listening-The Key to Effective Communication; Formal Presentations ; Key Points for Effective Communication 152; Managing Conflict ; Ethics and Communication ; References ; 6: Assuming the Control Responsibilities 163; Money, Budgets, and Planning ; Some Budget/Fiscal Basics ; Tracking the Budget and Controlling Operations; Control, Work Analysis, and Evaluation ; Knowing the Cost of Doing Business ; Quality and Performance ; Risk and Crisis Control ; References ; Part III: Understanding the People Factors; 7: Managing Diversity ; Coming to Grips with Diversity ; The Aim of Diversity Management ; Diversity and Strategic Planning ; Policies that Promote Diversity ; Practices that Promote Diversity ; Supervising a Diverse Staff ; Service to Diverse Users ; Is the Organization a Diverse Organization? ; References ; 8: Providing Effective Service to User Communities ; Know the Community Served ; User Needs and the Operating Environment 238; Learning about the Service Population 240; What is Marketing? ; What is Promotion? ; Four Key Strategies for Marketing Success 263; A Tactical Framework ; References ; 9: Working with Colleagues ; Create the Right Atmosphere ; Motivating Colleagues and Yourself ; Handling Crises ; Building and Managing Teams ; Age and Status Matters ; Duty of Care ; Flexible Working ; Workplace Learning and Training ; References ; 10: Preparing to Move Ahead ; Extending Leadership Skills ; Being Mentored ; Continuing Professional Development; Extending Management Skills; Career Planning ; Quitting the Current Post; Critical Success Factors for a Rewarding Career; References ; Author Index ; Subject Index ; About the Authors

Beyond the Basics is both a practical hands-on guide and an exceptionally well-researched examination of today's results-oriented library management strategies. Evans and Layzell Ward look at how external forces as diverse as globalization, OCLC s recent marketing decisions, mergers of specialist software houses, new document delivery services, and the growth of electronic archives and virtual libraries affect libraries, and how library managers can respond. The ways that all of this change influences communications and work patterns between library colleagues, long- and short-term planning, and organizational models are examined from various angles. New developments are considered both in the collaboration among and the competition between the public and private information delivery services. Password-protected access to the book s own continually updated Web site is also included in the price.

x, 347 pages ; 23 cm
Emphasizes the organizational responsibilities and people skills that supervisors, department heads, assistant directors, and directors acknowledge when they say "I wish they had taught me that in library school." The authors have drawn on their own management experiences to provide practical advice rooted in research
Includes bibliographical references and indexes

A guide to library administration covers such topics as managing conflict, supervising a diverse staff, motivation, and improving the organizational culture.

2023-06-28