xvii, 461 p. : 23 cm
Includes bibliographical references and indexes
Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service

Reference and information services in the twenty-first century

Cassell, Kay Ann; Hiremath, Uma

New York: Neal-Schuman Publishers

United States, United States of America

Second edition, New York, ©2009

2nd ed, New York, c2009

Volume 2, 2009

Includes bibliographical references and indexes.

<p><P>There are over 1,000 reference resources listed in this book. The hybridization of information sources, the multiplication and diversification of reference services, and the sheer exuberance of communicable information make the constant updating of resources an imperative. Readers and practitioners who come upon an interesting new relevant resource, trend, or a change in existing resources not noted by the authors are invited to send in the information to 21reference@gmail.com. Updates, new annotated bibliographies, and any emerging trends will be added to this site biannually in January and August of each year, beginning in January 2010.</p> <h3>Doody Review Services</h3> <p><b>Reviewer&#58;</b>Kathryn L Fowler, MLS(Duquesne University)<BR><b>Description&#58;</b>This book is intended to be a reference librarian's guide to answering the question, Where do I begin to make changes or develop any of the areas under my purview? The book is broken into four major subject headings with 21 chapters, each concluding with an extensive bibliography. This edition covers similar, if not the same, topics as the 2006 edition, with updated references.<BR><b>Purpose&#58;</b>The authors seek to link their readers to the resources they need to answer the questions they get at the reference desk and within the department.<BR><b>Audience&#58;</b>This book would benefit future librarians in a reference class as well as librarians transferring between disciplines who are not familiar with resources. It also could provide managers and administrators with ideas for rethinking the it has always been done this way tendency at their institutions. Both authors have the background and experience to provide with authority an insider's view of the reference department.<BR><b>Features&#58;</b>Each topic is covered in a few pages. Among the topics are locating the best sources for collections, developing staff to use the resources and interact with the public, and finding the answer to the question that the patron perhaps did not articulate. Rather than one index, there are two (subject and reference resources), which makes searching through the book much easier. All of the black-and-white screenshots are clear and include attribution. <BR><b>Assessment&#58;</b>Although the information is relevant, the book only skims each topic. I would have preferred fewer topics covered in more depth, or perhaps the same number of topics in a multiple volume edition. With a larger publication, the needs of the collection, users, management, and librarians could have been covered in more depth, increasing the book's usefulness.</p>

Teaches failsafe methods for identifying important materials by matching specific types of questions to the best available sources regardless of format. This book includes a chapter on using cutting-edge technology and coverage of marketing reference service, and providing chat and IM reference.

An introduction to reference and information services for professionals, looking at fundamental concepts, introducing major reference sources, looking at special topics in reference and information work, and more

2023-06-28