"This book draws on the experience of a group of people each with working knowledge of a particular sector of the electronic information industry, who are convinced that information quality management is an ongoing and essential function. They present a variety of perspectives on quality issues as they apply to the production, dissemination and use of electronic information products. The emphasis throughout is on practical applications, observations and interpretations drawn from experience." "Above all Electronic Information Delivery: ensuring quality and value presents a framework for the reader to judge database performance. This is backed up by each writer's repeated application of categories such as consistency, coverage and scope, timeliness, accuracy/error rate, accessibility/ease of use, integration, output, documentation, customer support and training, and value-to-cost ratio to the topic in hand."--BOOK JACKET

Reva, Ed Basch

Basch, Reva

Aldershot, Hampshire, England ; Brookfield, Vt., USA: Gower

Ashgate Publishing Limited

Avebury

United Kingdom and Ireland, United Kingdom

December 1994

1996

Includes bibliographical references and index.

How do you judge the accuracy, reliability, and completeness of an electronic or online database? What measures do publishers and distributors employ to ensure that quality standards are met? Who is responsible for what part of the process? Eighteen contributors address these questions and more in their discussion of an important issue in today's business world--the quality of information. Fourteen chapters are distributed over five parts which address: (1) database production; (2) the role of the search intermediary; (3) quality testing; (4) liability issues; and (5) the role of user groups. The chapters are: "Information Manufacturing: A Historical View of Quality Engineering" (Stephen E. Arnold); "Standardizing Online Information: An Impossibility?" (Sophie K. Hudnut);"Quality Issues in Information Retrieval: A Publisher Perspective" (Anne Mintz); "Assuring Data Integrity and Quality: A Database Producer's Perspective" (Earl Beutler); "Application of TQM to the Continuous Improvement of Database Production" (Barbara Lawrence and Tony Lenti); "Quality Assurance in the Information Service Environment" (Kristin K. Oberts); "Better Searching Through Better Searchers" (Barbara Quint); "Priorities of Quality" (Carol Tenopir); "Testing the Quality of CD-ROM Databases" (Peter Jacso); "Selected Aspects of Legal Liabilities of Independent Information Professionals" (T. R. Halvorson); "Database Quality and Liability: The UK Campaign" (Sandy Norman); "Evaluating the Quality of Finnish Databases" (Ritva Juntunen); "The Eye of the Beholder" (C. J. Armstrong); and"Quality Issues in the Information Sector: An International Perspective with Particular Reference to the European Scene" (Alan Gilchrist). (MAS)

This volume looks at the progress of quality initiatives which were set up in the 1990s to review database performance. It describes the issues involved in designing and implementing high quality electronic and online products, and describes the shortcomings of many current products.

viii, 264 pages : 25 cm
Includes bibliographical references and index

2023-06-28