DON’T LET PROBLEM PEOPLE GET TO YOU!
Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
Understand what makes difficult people tick and how best to handle them
Learn ways to confidently stand up to others and resist the urge to attack back
Develop strategies to calmly navigate emotionally-charged situations
Deal with all kinds of difficult people – hostile, manipulative and the impossible
Know when to choose your battles, and when to walk away
Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
**

motw/How to Deal With Difficult People_ Smart T - Gill Hasson.pdf

lgli/Gill Hasson - How To Deal With Difficult People (2014, ).pdf

zlib/no-category/Gill Hasson/How To Deal With Difficult People_11753963.pdf

Hasson, Gill

Wiley & Sons, Limited, John

John Wiley and Sons, Inc

Capstone Publishing Ltd

John Wiley & Sons Ltd

John Wiley & Sons, Inc. (trade), Hoboken, New Jersey, 2015

United Kingdom and Ireland, United Kingdom

Chichester (West Sussex), 2015

1, PS, 2015

producers:
Acrobat Distiller 9.0.0 (Windows)

Memory of the World Librarian: Quintus

Cover 2
Title Page 5
Copyright 6
Contents 7
Introduction 9
Part One Dealing With Difficult People 15
Chapter 1 Difficult People and Their Difficult Behaviour 17
Openly hostile, aggressive behaviour 21
Disguised hostility: Passive aggressive behaviour 23
Passive behaviour 28
Chapter 2 Is It You? 31
Resigned, accepting responses 36
Indirectly confrontational, hostile responses 37
Direct, confrontational, hostile responses 38
Blaming other people 39
Is it you? 40
Expectations, values and rights 43
Positive expectations 48
Begin again: Change how you respond to other people 50
Your personal rights 52
The role of self-esteem and confidence 55
Building courage and confidence 56
Chapter 3 Communicating With Difficult People 59
Active listening 62
Minimal encouragers 63
Reflective listening 63
Questions about feelings 69
Identify and learn from good listeners 72
Non-verbal communication 73
Talking to difficult people 80
Chapter 4 Standing Up to Difficult People 81
How to be assertive 84
Building the confidence to be more assertive 95
Choosing how to respond 102
Part Two Putting It Into Practice 105
Chapter 5 Dealing With Direct Hostility 107
The difficulty 112
Is it you? 112
Your aim 112
What to do and say 113
The difficulty 115
Is it you? 116
Your aim 116
What to do and say 116
The difficulty 120
Is it you? 120
Your aim 121
What to do and say 121
The difficulty 125
Is it you? 126
Your aim 126
What to do and say 126
Use tact and strength 127
Chapter 6 Dealing With Indirect Hostility 131
The difficulty 135
Is it you? 135
Your aim 136
What to do and say 136
The difficulty 140
Is it you? 141
Your aim 141
What to do and say 141
The difficulty 144
Is it you? 144
Your aim 145
What to do and say 145
The difficulty 148
Is it you? 148
Your aim 149
What to do and say 149
Recognize the warning signs 153
Refuse to engage 154
Chapter 7 Dealing With Passive People 157
The difficulty 160
Is it you? 161
Your aim 161
What to do and say 161
The difficulty 164
Is it you? 165
Your aim 165
What to do and say 165
The difficulty 168
Is it you? 169
Your aim 169
What to do and say 169
Get them to participate and contribute 172
Part Three When All Else Fails 175
Chapter 8 Dealing With Impossible People 177
Critical, impossible-to-please impossible people 179
Persistently negative impossible people 182
Drama queens 183
Self-centred impossible people 184
Bullies 185
How to deal with impossible people 189
Let them go and move on by focusing on what you have to gain 192
Impossible people 196
Conclusion 199
About the Author 203
Acknowledgements 205
Index 207
EULA 211

"Don't let problem people get you down, get in your way or get on your nerves!Some people are annoying. That's just a fact. Some people are demanding, difficult, unreasonable, awkward and infuriating. It's exhausting and frustrating to battle away with these people, desperately trying to get what you need as they make life difficult. Arrggghhh. It's time we stopped the agonizing and got these people out of our way. That's exactly what How to Deal With Difficult People can help us do. With frank discussion and clever, practical advice, bestselling author Gill Hasson, shares simple moves that make these people less of a problem. It's not about 'understanding' these people and trying to help them change - Gill's not suggesting you can help these people become glorious rays of sunshine - it's about getting them out of your way so they don't hold you back. How to get around these obstacles and reduce your own stress as a result. You'll learn how to control your reactions, choose your battles, and calmly navigate emotionally charged situations. How to deal with difficult people will help you: Learn ways to confidently stand up to others Learn how to resist the urge to lash out and attack back Develop strategies to remain calm Know when to choose your battles Know when to cut your losses and walk away You're under enough stress already - why should someone else's bad attitude add to that burden? You cannot make that person less difficult, and often, you can't just cut them out of your life. But you can stop allowing that person to ruin your day. How to Deal With Difficult People shows you how, with practical tools and expert guidance"-- Provided by publisher

2021-03-05