Visitor management (VM) can be considered a component of destination management and involves a wide range of stakeholders. Within this unique text, key information is presented via foundation chapters, before moving in to critical concepts and influential factors. It then provides an illustration of the current issues faced by VM, while research-based case studies further contribute to overall understanding of the core issues. A final section on guiding and interpretation rounds the book off before a concluding chapter looks at future research directions. This book is written by leading international researchers and provides an authoritative overview of the current knowledge and insights into conceptual issues of VM.

Heritage Tourism Destinations Preservation, Communication and Development

Visitor Management in Tourist Destinations

Albrecht, Julia N; Scott, Noel; Laws, Eric; Alazaizeh, Mohammad; Bakiewicz, Justyna; Barron, Paul; Bayer, Jannes; Bhati, Abhishek; Burns, Robert; Carneiro, Maria João; Durão, Marília; Fehringer, Astrid; Frost, Warwick; Hallo, Jeffrey; Hassan, Azizul; Hassanli, Najmeh; Jurgeit, Florian; Kuo, I-Ling; Laing, Jennifer; Leask, Anna; Lee, Joohyun; Lehar, Günther; Leitner, Theresa; Moreira, Jasmine; Moscardo, Gianna; Pearce, Douglas; Pearce, Philip; Rakic, Tijana; Ramkissoon, Haywantee; Taylor, Paul; Thapa, Brijesh

Julia N Albrecht; Noel Scott; Eric Laws; Mohammad Alazaizeh; Justyna Bakiewicz; Paul Barron; Jannes Bayer; Abhishek Bhati; Robert Burns; Maria João Carneiro; Marília Durão; Astrid Fehringer; Warwick Frost; Jeffrey Hallo; Azizul Hassan; Najmeh Hassanli; Florian Jurgeit; I-Ling Kuo; Jennifer Laing; Anna Leask; Joohyun Lee; Günther Lehar; Theresa Leitner; Jasmine Moreira; Gianna Moscardo; Douglas G Pearce; Philip Pearce; Tijana Rakic; Haywantee Ramkissoon; Paul Taylor; Brijesh Thapa

Julia Nina Albrecht, Noel Scott, Eric Laws, Mohammad Alazaizeh, Justyna Bakiewicz

Boston, MA: CABI

CABI Publishing

CABI series in tourism management research, 3, Boston, MA, 2017

CABI Series in Tourism Management Research, Oxford, 2016

United Kingdom and Ireland, United Kingdom

1, 20161207

2016-12-19

5.3 Petra Archaeological Park -- 5.3.1 Indicators for the tourism experience at Petra Archaeological Park -- 5.3.2 Standards for the tourism experience at Petra Archaeological Park -- 5.4 Discussion and Conclusion -- References -- 6: Managing Nature-based Visitors' Perceived Service Quality, Satisfaction and Future Behaviour Intention -- 6.1 Introduction -- 6.2 Service Quality -- 6.2.1 Dimensionality of service quality -- 6.2.2 Measurement of service quality -- 6.3 Satisfaction -- 6.3.1 Conceptualization of satisfaction -- 6.3.2 Importance-performance analysis -- 6.4 Differences between Service Quality and Satisfaction -- 6.5 Future Intention -- 6.6 Case Study -- 6.6.1 Introduction -- 6.6.2 Kafue National Park: overview -- 6.6.3 Methods -- Sample -- Survey instrument -- Statistical analysis -- Factor analysis and reliabilities -- 6.6.4 Results -- 6.6.5 Discussion -- 6.7 Conclusion -- References -- 7: The Relevance of Visitors' National Park Affinity for Effective Visitor Management in Protected Areas -- 7.1 Introduction -- 7.2 Visitors to National Parks -- 7.2.1 Segmentation approaches -- 7.3 Hohe Tauern National Park -- 7.3.1 Study area -- 7.3.2 Studies conducted at Hohe Tauern National Park -- 7.3.3 Visitors' affinity to Hohe Tauern National Park -- Socio-demographics and travel behaviour -- Pricing -- Partnerships -- Visitor information and use of services -- Intention for revisit -- 7.4 Implications for Visitor Management -- References -- Part lll: Current Issues in Visitor Management -- 8: Visitor Monitoring in the Tapajós National Forest, Brazil -- 8.1 Introduction -- 8.2 Tapajós National Forest -- 8.3 Methods -- 8.4 Results and Discussion -- 8.5 Conclusions -- 8.5.1 The case study -- 8.5.2 Implications for benchmarking and best practices -- Acknowledgements -- References -- 9: Tourist Behaviour, Vandalism and Stakeholder Responses

VISITOR MANAGEMENT IN TOURISM DESTINATIONS -- Copyright -- Contents -- Contributors -- Part I: Introduction and Foundation -- 1: Introduction to Visitor Management in Tourism Destinations -- 1.1 Conceptualizing and Explaining Visitor Management -- 1.2 Book Aim and Content -- 1.3 Content and Overview -- 1.4 Conclusion -- References -- 2: Destination Managementand Visitor Management: Non-convergent Literatures but Complementary Activities and Issues -- 2.1 Visitor Management -- 2.2 Destination Management -- 2.3 Destination Management and Visitor Management -- 2.4 Conclusion -- References -- 3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions -- 3.1 Introduction -- 3.2 Defining and Classifying Visitor Attractions -- 3.3 Understanding Visitor Experiences -- 3.4 Conceptual Frameworks and the Visitor Experience Journey -- 3.5 Managing the Visitor Experience Journey: The Case of the Otago Central Rail Trail -- 3.5.1 Managing how visitors discover, plan and book -- 3.5.2 Managing how visitors access the attraction -- 3.5.3 Managing the visitor experience at the attraction -- 3.5.4 Managing a visitor's reflection and memory of their experience -- 3.6 Conclusion -- References -- 4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations -- 4.1 Introduction -- 4.2 Home-based Accommodations in Iran -- 4.3 Visitor Management in Home-based Accommodations -- 4.4 Social and Political Dimensions of Visitor Management -- 4.5 Conclusion -- References -- Part ll: Critical Concepts in Visitor Management -- 5: Indicators and Standards-based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites -- 5.1 Introduction -- 5.2 Indicators and Standards-based Frameworks -- 5.2.1 The concept of indicators -- 5.2.2 The concept of standards -- 5.2.3 Normative theory

viii, 200 pages ; 25 cm
Includes bibliographical references and index
Introduction to Visitor Management / Julia N. Albrecht -- Destination Management and Visitor Management / Douglas Pearce -- Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions / Paul Taylor, Warwick Frost and Jennifer Laing -- The Social and Political Dimensions of Visitor Management : Visitor Management Practices at Rural Home-based Accommodations / Najmeh Hassanali -- Indicators and Standards-Based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites / Mohammad Alazaizeh and Jeffrey Hallo -- Managing Nature-Based Visitors' Perceived Service Quality, Satisfaction and Future Behavior Intention / Joohyun Lee and Brijesh Thapa -- The Relevance of Visitors' National Park Affinity for Effective Visitor Management in Protected Areas / Jannes Bayer, Astrid Fehringer, Günther Lehar, Florian Jurgeit and Theresa Leitner -- Park and Protected Area Visitor Use Monitoring / Robert Burns and Jasmine Moreira -- Tourist Behaviors, Vandalism and Stakeholder Responses / Abhishek Bhati and Philip Pearce -- Augmented Reality Application in Museum Visitor Experiences / Azizul Hassan and Haywantee Ramkissoon -- Strategies for Successful Interpretation Techniques in Visitor Attractions : The Operationalization of Guided Tours in Museums / Marília Durão and Maria João Carneiro -- Using Heritage Interpretation to Manage Visitors at Film-induced Tourism Heritage Attractions / Justyna Bakiewicz, Anna Leask, Paul Barron and Tijana Rakic -- Theories of Learning and their Application in Interpretation / I-Ling Kuo -- Critical Reflections on the Role of Interpretation in Visitor Management / Gianna Moscardo -- Current Knowledge and Future Research Directions in Visitor Management / Julia N. Albrecht

9.1 Introduction -- 9.2 Environmental Damage in the Context of Tourists -- 9.2.1 Definition of vandalism and environmental damage -- 9.2.2 Key contextual literature -- 9.2.3 Importance of a multiple stakeholder perspective -- 9.3 Specific Study -- 9.3.1 Aims -- 9.3.2 Methods -- 9.3.3 Results -- 9.3.4 Discussion -- 9.4 Wider Implications -- References -- 10: Augmented Reality Application to Museum Visitor Experiences -- 10.1 Introduction -- 10.2 Literature Review -- 10.2.1 Augmented reality - the concept and application -- 10.2.2 Museum experiences -- 10.2.3 Tourism in Bangladesh - museum visitation and the emerging tourism economy -- 10.3 Examples of AR Technology Applications in Museums -- 10.3.1 The UK experience -- 10.3.2 The Greek experience -- 10.4 Relevance of AR to Bangladesh Museums: A Study -- 10.4.1 Study methodology -- 10.4.2 Results and analysis -- Visitors' comprehension of AR - concept and applications -- AR technology in an emerging tourism economy -- AR technology application in the Bangladesh National Museum -- AR technology application in museums of Bangladesh - key challenges and promises -- 10.5 Discussion -- 10.5.1 Practical implications for Bangladesh -- 10.6 Conclusion -- References -- Part lV: The State of the Art in Guiding and Interpretation -- 11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums -- 11.1 Introduction -- 11.2 Guided Tours as Valuable Interpretation Techniques in Museums -- 11.3 Specificities in Planning and Operationalizing Guided Tours -- 11.4 The Implementation of Guided Tours in Portuguese Museums -- 11.4.1 Methodology of data collection -- 11.4.2 Results and discussion -- Guide characteristics -- Format of the guided tours -- 11.4.3 Conclusions and implications -- References

12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage Visitor Attractions -- 12.1 Introduction -- 12.2 Literature Review -- 12.2.1 The film-induced tourism phenomenon -- 12.2.2 Visitor management challenges at heritage visitor attractions -- 12.2.3 Heritage interpretation as a visitor management tool -- 12.3 Methods -- 12.4 Results -- 12.4.1 An increase in visitor numbers -- 12.4.2 The influence of visitors' expectations on heritage interpretation -- 12.4.3 Addressing visitor management challenges at Alnwick Castle through heritage interpretation -- 12.5 Conclusions -- References -- 13: Theories of Learning and their Application in Interpretation -- 13.1 Introduction -- 13.2 Tourism and Protected Areas -- 13.3 Principles of Interpretation -- 13.4 Interpretation, Emotions, Affective Domain and Cognitive Learning -- 13.5 Regulatory Information, Restrictions and Conditioning Learning -- 13.6 Conclusion -- References -- 14: Critical Reflections on the Role of Interpretation in Visitor Management -- 14.1 Introduction -- 14.2 Defining and Describing Interpretation -- 14.3 Roles of Interpretation in Visitor Management -- 14.4 Interpretation Effectiveness -- 14.5 Critical Reflections on Interpretation -- 14.6 Principles for Effective Interpretation Practice -- 14.7 Interpretation and the Future -- References -- Part V: Conclusion -- 15: Current Knowledge and Future Research Directions in Visitor Management -- 15.1 Introduction -- 15.2 Visitor Management in Context -- 15.3 Critical Concepts in Visitor Management -- 15.4 Current Issues in Visitor Management -- 15.5 The State of the Art in Guiding and Interpretation -- 15.6 Conclusions -- References -- Index

This book considers visitor management (VM) as a component of destination management at all levels of a destination and involving a wide range of stakeholders. It aims to demonstrate current knowledge on VM and to provide insights into conceptual issues rather than providing merely descriptive case studies. This book is primarily aimed at postgraduate students and researchers. The introduction and foundation chapters in Part I provide the context for the book as well as the broader topic of VM. Part II considers critical concepts in VM (indicators and standards-based VM frameworks, VM and service quality and visitor affinity) while Part III illustrates current issues in VM (visitor monitoring, tourist behaviour and vandalism, and the use of technology). Part IV of the book addresses guiding and interpretation, and their roles and relevance in VM. The book has 15 chapters and a subject index."

La 4e de couverture indique : "Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality."

"Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality."--Publisher's website

2024-01-26